Terms & Policies

CANCELLATION POLICY:

  • Should you wish to cancel or rearrange an appointment you must notify The Secret Therapist with at least 48 hours notice.
  • Missed appointments or late notification of cancellations may incur a charge.  If booked online, a late fee or full treatment price may be taken from the debit or credit card you booked with.
  • Any deposit paid at time of booking is non-refundable.
  • The Secret Therapist reserves the right to refuse a treatment for any client who is late

GIFT CARDS TERMS & CONDITIONS:

  • The Secret Therapist gift cards can only be redeemed in salon and must be presented at the till at time of payment.
  • All gift cards are valid for 6 months from date of purchase with the expiry clearly marked on the gift card at time of purchase, cannot be substituted for cash alternative and are non-refundable.  Purchased gift cards CANNOT be used beyond the expiry date shown.
  • If booking online, the gift card will be redeemed in salon on the day of your appointment.
  • The gift card can be redeemed against any treatment or service available in the salon, including any special offers or discounted treatments.  Gift cards cannot be used to purchase products or other gifts.
  • If you do not spend the entire balance on the gift card, a new gift card with the remaining balance will be issued to you after your treatment.  Any remaining balance on a gift card will not be given as cash exchange.  The original date expiry will remain the same and be transferred to the new gift card.
  • If the final balance due is more than the value of the gift card, the gift card value will be deducted from the balance due and you will be asked to pay the outstanding balance in cash or by card.
  • The Secret Therapist will not accept liability for lost, stolen, tampered or damaged cards. 
  • Any gift card that does not have the date of purchase and staff authorisation is void and holds no value.
  • Gift cards cannot be exchanged for cash or refunded.

PRIVACY POLICY:

  • Your personal details and data will not be shared with any external companies or passed on to any third-party businesses. 
  • The Secret Therapist may directly contact you for marketing purposes, most likely via email or text, both of which you can opt-out or unsubscribe from at any time.